Exactly one week after the "ships in 24 hours" computer was ordered from Dell, it was shipped to me. I've been busy getting everything copied over to the new laptop and will be back in business soon!
I never heard back from my "feedback" to Dell about my order experience, but I did receive an e-mail from them - before my computer was even delivered - that included a "reminder" for completion of a survey , asking why I had not responded to their "previous" request for the survey. I never received the first request! Crazy!